Stakeholder Identification and Communication
In regards to stakeholder communication and management, the Group makes use of multiple channels to disclose information, ensuring smooth and effective communication with key stakeholders. In 2016, CSR meetings were held by the senior executives of each department and the highest decision-making bodies of directly owned subsidiaries to identify key stakeholders. Key stakeholders were identified using the five stakeholder attributes (dependency, responsibility, tension, influence, and divers perspectives) recommended in the AA 1000 Stakeholder Engagement Standard (SES): 2015. In 2020, the community/NPO categories were added, making for a total of 9 categories of key stakeholders. In 2023, we continued our engagement with these 9 key stakeholders.
The communication with stakeholders in 2023 was reported to the Board of Directors on December 15, 2022 (458th Board Meeting).
Sustainability Issues Management Process
Channels of Stakeholder Communication
Shareholder, Government,
Financial Institution
Channels of Communication
2023 Stakeholder Communication Performance
Related with Investor :
- Held 1 shareholders’ meeting
- Held 4 ivestor conferences
- Held 9 board meetings
Investors irregular phone or interview inquiries, answering all major issues.
Media
Channels of Communication
2023 Stakeholder Communication Performance
A total of 101 times of reposted, including interviews, shareholder meetings and corporate briefings.
Customer, Partner, Manufacturer
Channels of Communication
Business Department: Manager Wu Tien Chang
Mail: service@chcgroup.com.tw
Tel: +886-2-2551-5211
Hotel Collective: https://hotelcollective.jp/
Gem Care: https://www.gemcare.com.tw/
2023 Stakeholder Communication Performance
Customer :
- Cement & Circular Economy
- Visited clients 2-3 times a week to exchange information
- Irregular communicated with clients by phone or email
- Conducted annual customer satisfaction surveys
Partners/ Manufacturer :
- Irregular communicated by phone or email
- Conducted annual manufacturer audit and evaluation
- Irregular held bidding coordination meetings
| 2021 | 2022 | 2023 | 2024 Goal | |
| Cement | 4.73 | 4.8 | 4.8 | 4.85 |
| Gem Care | 4.6 | 4.68 | 4.66 | 4.71 |
| Hotel Collective | 4.5 | 4.55 | 4.63 | 4.68 |
*Goals are set to the case where all reviews below 3 inclusive are resolved
Data Source:
1. The cement business unit conducts a customer satisfaction survey through a randomized selection of 10 customers each year.
2. Gem Care takes an average of inhouse customer satisfaction, as well as, online review platforms as basis for satisfaction management.
3. Hotel Collective uses impartial and publicly available information from the third-party platform (TrustYou) as basis for satisfaction management.
Employee
Channels of Communication
HR Manager: Vice President Jennifere Chan
HR Employee Comment Mailbox:hr@chcgroup.com.tw
Tel: +886-2-2563-4890
2023 Stakeholder Communication Performance
Labor Relations :
- Held 4 employee welfare committee meetings
- Held 4 labor and management meetings
- Convene 1 Labor pension oversight committee
Multiple Communication Channels :
- Conducted 1 employee satisfaction survey (This information covers Chia Hsin Cement Co.)
| 2019 | 2020 | 2021 | 2022 | 2023 |
Employee Satisfaction | 63.4% | 60.6% | 62.5% | 62.9% | 86.6% |
Questionnaire Response Rate | 52.6% | 42% | 41.6% | 40.2% | 79.8% |
- Hold 2 CEO afternoon teas
- Hold 1 employee communication conference
Employee Appraisal Mechanism : Performance appraisal and interview once a year
Talent Cultivation : (This information covers Chia Hsin Cement Co. 2022/1/1-2022/11/30)
Managerial | Non-managerial | Male | Female | |
Average hours of per person | 35.54 | 23.93 | 28.97 | 25.61 |
Average training investment per person (NT$) | 7,640 | 1,448 | 4,101 | 2,365 |
Promoting Personal Health Management :
- Personal health interviews with workplace caregivers
- Managed 1 lectures of mental health
Stakeholder
