Stakeholder Identification and Communication
In regards to stakeholder communication and management, the Group makes use of multiple channels to disclose information, ensuring smooth and effective communication with key stakeholders. In 2016, CSR meetings were held by the senior executives of each department and the highest decision-making bodies of directly owned subsidiaries to identify key stakeholders. Key stakeholders were identified using the five stakeholder attributes (dependency, responsibility, tension, influence, and divers perspectives) recommended in the AA 1000 Stakeholder Engagement Standard (SES): 2015. In 2020, the community/NPO categories were added, making for a total of 9 categories of key stakeholders. In 2023, we continued our engagement with these 9 key stakeholders.
The communication with stakeholders in 2024 was reported to the Board of Directors on December 12, 2024 (465th Board Meeting).
Sustainability Issues Management Process
1. Identify Key Stakeholders
To identify key stakeholders, CHC applies the AA1000 Stakeholder Engagement Standard (SES): 2015 framework, which recommends evaluating five dimensions: dependency, responsibility, tension, influence and diverse perspectives. Stakeholder identification and assessment are conducted based on engagement outcomes and the significance of issues raised by stakeholders.
2. Engagement of Stakeholders
In regard to stakeholder communication and management, CHC makes use of multiple channels to disclose information, ensuring smooth and effective communication with key stakeholders.
３. Communicating Our Values of Sustainability
． Emphasizing diverse communication
． Actively engaging both internally and externally
． Assessing stakeholder focus on different topics
． Aligning with SDGs
． Regularly evaluating our sustainability performance
Channels of Stakeholder Communication
Shareholder, Government,
Financial Institution
Channels of Communication
2024 Stakeholder Communication Performance
Related with Investor :
- Held 1 shareholders’ meeting
- Held 4 ivestor conferences
- Held 7 board meetings
Investors irregular phone or interview inquiries, answering all major issues.
Media
Channels of Communication
2024 Stakeholder Communication Performance
A total of 157 times of reposted, including interviews, shareholder meetings and corporate briefings.
Customer, Partner, Manufacturer
Channels of Communication
Business Department: Vice President Wu Tien Chang
Mail: service@chcgroup.com.tw
Tel: +886-2-2551-5211
Hotel Collective: https://hotelcollective.jp/
Gem Care: https://www.gemcare.com.tw/
2024 Stakeholder Communication Performance
Customer :
- Cement & Circular Economy
- Visited clients 2-3 times a week to exchange information
- Irregular communicated with clients by phone or emaila
- Conducted annual customer satisfaction surveys
Partners/ Manufacturer :
- Irregular communicated by phone or email
- Conducted annual manufacturer audit and evaluation
- Irregular held bidding coordination meetings
CHC GROUP Customer Satisfaction Disclosure
2022 | 2023 | 2024 | 2025 Goal | |
Cement | 4.73 | 4.79 | 4.79 | 4.8 |
Gem Care | 4.68 | 4.66 | 4.6 | 4.8 |
Hotel Collective | 4.71 | 4.72 | 4.72 | 4.72 |
Asset | In Progress | |||
*Goals are set to the case where all reviews below 3 inclusive are resolved
Data Source:
- The cement business unit conducts a customer satisfaction survey through a randomized selection of 10 customers each year.
- Gem Care takes an average of inhouse customer satisfaction, as well as, online review platforms as basis for satisfaction management.
- Hotel Collective uses impartial and publicly available information from the third-party platform (TrustYou) as basis for satisfaction management.
Employee
Channels of Communication
HR Manager: Vice President Jennifere Chan
HR Employee Comment Mailbox:hr@chcgroup.com.tw
Tel: +886-2-2563-4890
2024 Stakeholder Communication Performance
Labor Relations :
- Held 4 employee welfare committee meetings
- Held 4 labor and management meetings
- Convene 2 Labor pension oversight committee
Multiple Communication Channels :
- Conducted 1 employee satisfaction survey (This information covers Chia Hsin Cement Co.)
| 2020 | 2021 | 2022 | 2023 | 2024 | |
| Employee Satisfaction | 60.6% | 62.5% | 62.9% | 86.6% | 81.7% |
| Questionnaire Response Rate | 42% | 41.6% | 40.2% | 79.8% | 87% |
- Hold 1 CEO afternoon teas
- Hold 2 Employee Sharing Sessions
Employee Appraisal Mechanism : Performance appraisal and interview once a year
Talent Cultivation : (This information covers Chia Hsin Cement Co. 2024/1/1-2024/12/31)
| Managerial | Non-managerial | Male | Female | |
| Average hours of per person | 37.68 | 37.75 | 37.93 | 37.68 |
| Average training investment per person (NT$) | 11,346 | 8,063 | 8,063 | 11,346 |
Continuing Personal Health Management Initiatives:
- Personal health interviews with workplace caregivers
- Digital Health e-Learning Courses
