Promote Employee Participation and Feedback
People-Centered Communication Diverse Channels × Open Dialogue × Constructive Feedback
CHC fosters a people-first culture that values open, two-way communication with employees. Through multiple structured channels—such as the CEO’s afternoon teas, employee satisfaction surveys, sharing sessions, labor-management meetings, and dedicated P&C supervisor email and Hotline—employees are encouraged to express opinions and receive timely responses. Each business unit is supported by a P&C Business Partner (P&C BP), who conducts regular one-on-one interviews to better understand employee needs and feedback. Monthly management meetings consolidate insights from these communication channels to drive organizational improvement and actionable changes.
CEO’s Afternoon Tea
(Held once in 2024)
Employee Satisfaction Survey
(Conducted once in 2024)
Employee Sharing Sessions
(Held twice in 2024)
Labor-Management Meetings
(Held 4 times in 2024)
P&C Supervisor
Email and Hotline
P&C Business Partner 1-on-1 Interviews
(Once in 2024)
Employee Satisfaction Survey: Listening and Improving
CHC conducts annual employee satisfaction surveys to identify areas for workplace enhancement. The survey covers six dimensions: leadership, compensation and benefits, team relations, work experience, personal development, and sustainability. Survey results are reviewed and shared with relevant departments to inform annual planning and continuous improvement. Key focus areas include:
- Job Satisfaction: Ensuring role alignment and meaningful work
- Purpose and Alignment: Reinforcing clarity around company goals and employee contribution
- Wellbeing and Stress Balance: Monitoring employee mental health and optimizing support mechanisms
| Region | Questionnaire Recovery Rate | Employee Engagement Rate | Target |
| Taiwan | 83.49% | 82.42% | 75% ↑ |
| Japan | 63.70% | 87.63% | 75% ↑ |
| Total | 69.08% | 85.92% | 75% ↑ |
Note 1: Taiwan Region
- The survey was distributed to 109 employees across Chia Hsin Cement Corp., Chia Hsin Property Management & Development Corp., YJ Intl. Corp. , Tong Yang Chia Hsin Intl. Corp., and Chia Hsin Green Electricity Corp. Compared to the previous year, two additional affiliates were included, expanding the coverage to more comprehensively capture employee feedback and needs.
- A total of 91 responses were collected, with 75 respondents providing positive feedback on engagement.
Note 2: Japan Region
- The survey was distributed to all 292 employees of Hotel Collective.
- A total of 186 responses were received, with 163 respondents giving positive engagement feedback.
Special Surveys: Understanding Turnover and Onboarding Experience
Exit Survey
Enhancing Talent Retention through Feedback
CHC conducts exit surveys to understand the key factors behind employee turnover and to guide continuous improvements in management and workplace experience. The survey covers:
- Reasons for Leaving: Career development, compensation, and work environment
- Feedback on Management and Culture: Leadership style, team collaboration, and work atmosphere
- Suggestions for Improvement: Insights from departing employees on areas for enhancement
Survey results are used to refine career development paths, compensation structures, and internal communications, helping improve employee experience and organizational effectiveness.
Post-Probation Satisfaction Survey
Supporting Successful Integration
To ensure smooth onboarding, CHC conducts satisfaction surveys after three months of employment. These surveys help assess adaptation and boost retention. Focus areas include:
- Job-Expectation Alignment: Whether actual work matches the role description
- Workplace Support: Feedback on supervisor support, teamwork, and communication
- Learning and Development: Adequacy of onboarding and training resources
- Improvement Suggestions: Feedback on the onboarding process, department, and company
Survey results are used to fine-tune onboarding practices and work environments, ensuring a better newcomer experience and improved retention outcomes.
